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Shipping policy

Valid from 21 July 2025 – This policy applies to all orders on quoala.ch

1. Shipping Region

We currently ship exclusively within Switzerland.
Located outside Switzerland? Contact us at contact@quoala.ch — we're happy to look into individual solutions for you.

2. Shipping Costs & Delivery Times

All orders are shipped with a reliable carrier (usually Swiss Post), including tracking and CO₂ offsetting.

Economy Shipping

Estimated delivery time: 1–2 business days
Price: CHF 8.50
Tracking: Included
Free from CHF 75.00 order value

Priority Shipping

Estimated delivery time: 1 business day
Price: CHF 10.50
Tracking: Included
The fastest possible shipping for your care ritual.

3. Processing Time & Delays

Orders are usually processed and shipped within 1–2 business days (excluding weekends and public holidays).
Please note that delivery times are estimates provided by the carrier. Unforeseen delays (e.g. due to weather events or high parcel volumes) are beyond our control.

4. Order Tracking

Once your parcel is on its way, you'll receive a confirmation email with your tracking number so you can follow the status of your delivery online at any time.

5. Address Issues & Non-Delivery

Please check your delivery address carefully when ordering. If a shipment cannot be delivered and is returned to us due to an incorrect or incomplete address provided by you, we reserve the right to charge you for re-shipping.

6. Transfer of Risk (Loss & Transport Damage)

Once the ordered goods are handed over to the carrier, the risk of accidental loss or accidental deterioration of the goods passes to you. Should a parcel be damaged or lost in transit, please contact us immediately so we can find a solution together with the carrier.

Legal Notice & Contact

This shipping policy is part of our General Terms and Conditions (GTC) and complies with the provisions of the Swiss Code of Obligations (CO).
Have questions about your delivery?
Contact us anytime at: contact@quoala.ch
Last updated: April 2026